Knowledge Automation delivers on the promise of true end-to-end process automation

By using Advanced AI to mimic the learning process of a new hire.

Workplaces are continuously evolving with digitization.  There is a need for automation tools that can learn and adapt based on new knowledge

HIROTM is the first ever automation solution which uses Advanced AI to mimic the humans for learning and applying knowledge

Phase 1: On-Boarding
Similar to a new employee, HIRO gets access to the information systems

Phase 2: Training
Experts starts training HIRO (new hire) on the basics of the job

Phase 3: Exploring & Coaching
HIRO starts solving the tasks based on the knowledge it received so-far and learning more knowledge at the same time

Phase 4: Autonomous Working
After learning sufficient knowledge, HIRO is able to solve advance problems autonomously

How Knowledge Automation works?

1. HIRO receives tasks to automate directly via APIs from your software systems and converts these into automation tasks.

2. Using its Knowledge Automation AI engine, HIRO automatically processes tasks by applying and recombining knowledge acquired through agile automation.

3. HIRO acquires knowledge to automate processes directly from your employees through Agile Automation.

Knowledge Automation benefits over Traditional Automation


Automation Rate


Time to Automate


IT cost to maintain when scaling


Knowledge Automation


90%


Weeks


Constant low level of effort


Traditional Automation
[Scripts, rules, RPA, BPM, etc.]


30%


Months


Effort increases linearly with scale


Contextual Awareness


Approach


Adaptability to change


Context aware; automation is adapted to real-time context


Mimics human learning and application of knowledge to automate end-to-end process


Automatically adapts to the changes in context of knowledge work


Context unaware; static/fixed automation for fixed environment


Automates individual steps as identified by process mining and process re-engineering


Static Automation not suited to rapidly changing environments


Show all benefits

Powered by Advanced AI, Knowledge Automation overcomes the inherent challenges of Traditional Automation. It is dynamic in nature and adapts to change in system, process and environment delivering 90% end-to-end automation. Traditional Automation, on the other hand, have been able to achieve maximum 30% automation owing to their static and context unaware design.

Knowledge Automation: Harnessing the power of Advanced AI

Advanced AI is a proprietary technology designed to mimic human learning and application of knowledge. A traditional machine learning algorithm is based on a sequence of steps to recognize the pattern. For every change in input, the model needs to be re-trained by adjusting the steps in the sequence. HIRO’s Advanced AI, on the other hand, is based on data model that can recognize the most optimal solution by applying learnt knowledge instead of predefined sequence of steps.

 

HIRO’s Advanced AI is a mix of multiple branches of Artificial Intelligence:

Semantic Knowledge Graph
to represent and store data for the process
and environment being automated

Natural Language Processing
to enable Subject Matter Experts to
teach the engine new knowledge

Reinforcement learning
Trial and error to to transfer knowledge
from a known task to a novel task
Machine reasoning
Process rules to provide
control over the automation

Machine learning
Learning the best knowledge to
apply to complete a task in a process

Semantic Knowledge Graph
to represent and store data for the process

Natural Language Processing
to enable Subject Matter Experts to teach the engine new knowledge

Machine reasoning
Process rules to provide control over the automation

Machine learning
Learning the best knowledge to apply to complete a task in a process

Reinforcement learning
Trial and error to to transfer knowledge from a known task to a novel task

Other Benefits of Advanced AI

  • No black box - Automation is fully auditable
  • Works with existing data and systems, no need to secure large pools of structured data
  • Does not require a new model or data refresh for each new automation

Digitizing knowledge – your company’s key asset

Knowledge of markets, customers, production and how it is applied is what differentiates companies competitively and enables value creation. HIRO is one of the first platforms that digitizes and automates company knowledge.

The initial benefit is to free up knowledge workers to focus on value creation while HIRO carries out routine tasks. Eventually, the digitized knowledge itself can be applied to create value through both the creation of new product offerings and by removing constraints on securing talent for growth.

Get started

Contact us for a demo or to learn more about Knowledge Automation